What's New in Rotor Rate v1.7: No-Card Trial and a Clear Refund Policy

A pilot signed up, tried Rotor Rate for a week, got busy, and then saw the auto-charge hit their card on day 7 — a charge they didn't remember opting into. We could have contested the dispute, but honestly, the flow deserved better. Here's what changed.

Your free trial no longer asks for a card

When you sign up for Rotor Rate, you get the full app free for 7 days — no credit card, no billing details, nothing to enter. When your trial ends, nothing is charged automatically. If Rotor Rate is a fit, you actively choose to subscribe. If it isn't, your account simply pauses and you owe nothing.

We think this is how a free trial should work and corrrected the flow from the payment processor. You should be evaluating the product, not remembering to cancel a card you handed over on day one.

Two friendly reminder emails during your trial

So the end of your trial never sneaks up on you:

• Two days before your trial ends, we'll send a quick note letting you know.
• When your trial ends, we'll send one more email — no charge, no pressure — with a link if you'd like to continue.

That's it. No drip campaigns, no upsells, no nagging.

A published refund policy

We've added a plain-English Refund Policy section to our Legal page, and linked to it right from the pricing screen. The short version:

• The 7-day free trial gives you a full week to evaluate before entering payment info, so subscription fees are non-refundable.
• You can cancel anytime from the billing portal in your account settings, and you'll keep access through the end of your current billing period.
• If you believe you were charged in error, contact us and we'll investigate.

We think that's fair on both sides — and now it's written down so there are no surprises.

What if I'm already subscribed?

Nothing changes for you. If you're on a monthly or annual plan, everything works exactly the way it did yesterday. This only affects new sign-ups going forward.

Why we made these changes

Because a customer's experience should be honest and predictable — even if that means turning down a dispute we could have won. If you have thoughts or feedback about the new flow, please feel free to hit the Feedback button. We read every message.

-Rotor Rate Team-